Voice AI Services — Terms of Service

A limited, non-exclusive, non-transferable license to use the Voice AI platform (voice/chat automation, call recording, transcription, analytics, CRM integrations, and TCPA compliance tools) for your own internal business purposes only.

Each plan includes 2,000 minutes per month. Overages are billed monthly at your plan rate plus $0.15/minute, due within 15 days of invoice. Unpaid overages may result in immediate suspension.

We may temporarily suspend Services for scheduled maintenance (24-hour notice), emergency maintenance (no notice required), regulatory compliance, or to address usage patterns that threaten system stability. We may also modify or replace underlying technology at any time without liability.

Features marked "beta" are provided as-is with no warranties and may be discontinued at any time without liability.

After your 14-day trial, fees are billed per your Order Form and due within 15 days of invoice. We may require a security deposit equal to one month's subscription, returned within 30 days of termination minus any amounts owed.

Overdue balances accrue 1.5% monthly interest plus a late fee of $50 or 5% of the balance (whichever is greater). Services automatically suspend 15 days after the payment due date and restore within 48 hours of full payment including fees and interest. You are responsible for all collection costs including attorneys' fees.

All fees are non-refundable except: (a) a pro-rata credit if we cause more than 7 consecutive days of downtime; or (b) as required by law.

We may adjust pricing with 60 days' written notice. If you reject new pricing, either party may terminate immediately with no refund of prepaid fees.

You are responsible for all applicable taxes other than those based on our net income.

You are solely responsible for complying with TCPA, CAN-SPAM, CCPA, CIPA, TSR, and all other applicable telecommunications and privacy laws. This includes obtaining proper consent before contacting recipients, using our DNC scrubbing tools, maintaining internal compliance procedures, and immediately stopping any non-compliant campaigns.

You are responsible for all scripts, prompts, contact lists, and data you upload. You represent that all contact lists were lawfully obtained with proper consent, and that you hold all necessary rights for any voice recordings or likeness used (including for voice cloning or synthesis).

You must keep login credentials, API keys, and access tokens confidential; use unique passwords and MFA where available; limit access to authorized users only; and notify us immediately of any unauthorized access. We are not liable for damages from your credential security failures.

Your use is subject to the terms of our underlying telecommunications carriers, AI providers, and cloud infrastructure providers. We may suspend your access if you violate their terms and are not liable for third-party failures, price changes, or policy changes.

You may not: (a) resell, sublicense, or provide the Service to third parties; (b) reverse engineer or decompile the platform; (c) use the Service for illegal activities; (d) exceed usage limits without payment; (e) share login credentials with unauthorized parties; (f) copy or misappropriate our intellectual property; (g) engage in harassment, fraud, scams, phishing, hate speech, or spam; (h) distribute malware or attempt unauthorized system access; (i) call numbers on DNC lists or contact recipients without proper consent; (j) impersonate others; or (k) target minors in any way.

All platform software, algorithms, workflows, configurations, documentation, and work product created by Interstaff remain our sole property. You receive only a license to use these materials during the agreement term and may not copy, create derivative works, remove proprietary notices, or use them to develop competing products.

12 months from acceptance (or as specified in your Order Form), plus your 14-day free trial before billing begins.

The agreement automatically renews for successive 12-month periods unless either party gives 30 days' written notice before the renewal date. Pricing adjusts to our then-current rates upon renewal.

Either party may terminate with 30 days' written notice. Early termination by you does not entitle you to any refund of fees already paid.

We may terminate immediately — without notice or a cure period — if you: fail to pay for 15+ days; violate the Acceptable Use Policy; commit fraud, illegal activity, or material misuse; file for bankruptcy or become insolvent; or breach confidentiality, IP, or non-solicitation provisions. Upon bankruptcy, the agreement terminates automatically, all amounts become immediately due, and we may delete your data immediately.

All access ends immediately. You have 15 days to request a data export in CSV format (export fees may apply). We may delete all data within 30 days and have no obligation to retain it beyond that period.

The Service is provided "as is" and "as available." We make no warranties of merchantability, fitness for a particular purpose, or non-infringement, and we do not guarantee uninterrupted, secure, or error-free operation. AI-generated output may contain errors. We target 99% monthly uptime but provide no SLA guarantee.

To the maximum extent permitted by law, our total liability to you shall not exceed the fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, punitive, or consequential damages, including lost profits or data loss.

Your liability is unlimited and includes all payment obligations, indemnification obligations, liquidated damages, and damages from your breach or misuse. Liability limitations do not apply to your payment or indemnification obligations, liquidated damages, willful misconduct, or IP violations.

You agree to defend, indemnify, and hold harmless Interstaff and its affiliates from all claims, damages, and costs (including attorneys' fees) arising from: your use or misuse of the Service; your violation of any law (including TCPA, CAN-SPAM, CCPA, CIPA); your breach of this agreement; content or data you provide; voice recording or likeness rights claims; unauthorized access from your credential failures; third-party claims from your campaigns; or your violation of third-party provider terms. If we are co-defendants in litigation arising from your use, you assume full defense responsibility at your sole expense.

Each party agrees to keep the other's confidential information (including business plans, financial data, customer data, pricing, and technical specifications) strictly confidential, use it only as needed to perform under this agreement, and protect it with reasonable care. These obligations do not apply to information that is publicly known, independently developed, or required to be disclosed by law.

During the agreement term and for 12 months after termination, you may not solicit, recruit, or hire our employees, contractors, or consultants; directly contract with our vendors or technology partners; or use our confidential information to develop competing services. Violations carry liquidated damages of $50,000 per incident.

We may audit your use to verify compliance with usage limits, the Acceptable Use Policy, TCPA and other applicable laws, the prohibition on resale, and credential security practices. Upon request, you must provide compliance reports, consent documentation, DNC scrubbing verification, and usage summaries within 10 business days. Failure to cooperate is a material breach. If an audit reveals material non-compliance, underreported usage (10%+), or unauthorized resale, you reimburse our audit costs plus any amounts owed.

California law governs this agreement. Disputes not resolved by 30 days of good-faith negotiation will be resolved by binding arbitration in Los Angeles County under AAA Commercial Arbitration Rules. Each party waives the right to participate in a class action.

Neither party is liable for delays caused by events beyond reasonable control (natural disasters, cyberattacks, pandemics, power failures, etc.). Your payment obligations continue during force majeure events; we will provide pro-rata credits for any full day of Service unavailability caused by our force majeure event. Either party may terminate if the event continues for 30+ days.

You may not assign this agreement without our written consent. We may freely assign to affiliates, successors, or acquirers with notice to you.

We do not guarantee GDPR compliance. EU/UK clients must separately negotiate a Data Processing Addendum. Services are not available in EU/UK without an executed DPA.

This agreement and any Order Forms constitute the entire agreement between us and supersede all prior understandings. Amendments require written agreement by both parties, except we may update our Acceptable Use Policy with 30 days' notice. The prevailing party in any legal action recovers reasonable attorneys' fees.